How to Use Your Camera with the Resideo Total Connect 2.0 (TC2) App
for Redwood Security Camera Clients
Your camera offers advanced event detection, by distinguishing between people, packages, vehicles, and animals. Say goodbye to false alarms and hello to notifications that matter most to you.
Enjoy a complete set of video surveillance capabilities including Infrared night vision, Color night vision, a deterrent spotlight, and an on demand siren. The camera features a high-resolution image sensor with WDR for crisp, clear, live and recorded video, as well as two-way interactive audio. Store up to 1,500 clips with a 30-day plan. Stay connected with HD video viewing and advanced event notifications, with access from anywhere, anytime.
Live Camera Viewing
While the camera does not trigger your alarm system, it is viewed and managed through the same app, Total Connect 2.0 (TC 2.0). To view your camera feed, first download and log into the TC 2.0 mobile app. (If you have multiple addresses secured, first tap the name of your building at the top of the app interface.)
Tap ‘Cameras’ in the lower-left. To view the live feed of your camera, tap the thumbnail image in your list of cameras.
In the live video feed, tap ‘Record Clip’ to record a short video of the feed you are currently viewing, which you can download under ‘Clips. Tap ‘Mic’ to activate two-way interactive audio, allowing you to speak into your phone’s microphone and communicate with people standing near your camera. Tap ‘Snapshot’ to take an image of the live feed. Tap ‘Siren’ to activate the camera’s siren sound.
Customizing Alerts
To adjust your alerts or minimize notifications due to temporary or permanent activity in-view of a camera, tap the bell icon next to your camera in your Camera list to open the Snooze Notifications menu. You may then select the amount of time that you would like notifications to be snoozed for this camera.
Setting Detection Settings
Want to adjust the detection area of a camera’s view? Tap the three dots next to your chosen camera in the Camera device list. This will bring up a settings menu for your selected camera. Here you can tap ‘Detection’ and drag a detection area box over your camera view to select active detection areas. For example, if the camera points at a busy roadway with frequent traffic, you can re-frame your detection area to not include that roadway.
Viewing Recorded Clips
To view previously recorded clips, tap ‘Clips’ on the lower bar of the app interface. Here you can scroll through and replay short videos of activity from each of your cameras, all in one place. These may also appear in the ‘Activity’ section of the app, amidst your other alarm system notifications.