How to Use Your Alarm System
Keypad Usage & System Information

Redwood Security wants to ensure that all customers can use their systems with ease. ​If you have had any work done involving your home's phone lines since your alarm was installed, please call (415) 388-5355 to check that your system is successfully sending signals to our central monitoring station, thank you.

Testing your System:
It is very important for every RSS customer to test their system to ensure it is sending signals and working properly.

1. Close all protected windows and doors; “Disarmed, Ready to Arm” will show on the control station.
2. Enter your 4 digit security code, then press “TEST” which is button #5.
3. The alarm will sound for 2 seconds. (If no sound, call for service)
4. Leave in test mode for 15 seconds while the system checks the standby battery and communication with the central station. You can open and close each protected opening and the control station will beep 3 times
5. Exit “Test” mode by entering your 4 digit security code, then press button #1 (“OFF”)
6. If the system detects a problem, the keypad will indicate the problem. Call for service. If at any time your system displays a message such as "Comm failure", "Low Batt", or "Check”, call for service as soon as possible.

If you would like help testing your fire system or other components of your system, or if your control station does not look similar to the picture above, please make an appointment with the service department at (415) 388-5355.

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Portable Panic Button Battery Replacement:
If you haven’t replaced the battery in your portable panic button(s) within recent memory, it is time to replace and test your panic button. First, you will need one battery per panic button. Locate your portable panic button(s) and with your account number in hand (from your alarm invoice), use a dime to open the battery compartment. Call the service department between 9am-4pm on a weekday at (415) 388-5355 who will walk you through the process and help you test the button. Take care when handling the panic button.  A panic signal will result in the police being sent.

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Quick Reference Keypad/Panel Operating Guide
Important Note: After an alarm activation, enter your Code & OFF [1] which will silence the alarm, then enter your Code and OFF [1] once again to reset Alarm.

DISPLAYING OPEN ZONES (system disarmed): Press [*] Key
- Open zone(s) will be displayed.

PERIMETER PROTECTION (with entry delay): Press Security Code + STAY [3]
- Interior is unarmed for freedom of movement. E/E delay in effect.
PERIMETER PROTECTION (NO entry delay): Press Security Code + INSTANT [7]
- Interior unarmed for freedom of movement. Exit delay in effect.

FULL PROTECTION Perimeter/Interior (with entry delay): Press Security Code + AWAY [2]
- Perimeter and Interior protected. Entry/Exit delay in effect.
FULL PROTECTION Perimeter/Interior (NO entry delay): Press Security Code + MAXIMUM [4]
- Perimeter and Interior protected. Exit delay in effect.

DISARMING SYSTEM (and silencing alarms): Press Security Code +OFF [1]
- System is disarmed and any alarms are silenced.

BYPASSING PROTECTION ZONES: Press Security Code + BYPASS [6] + Zone Number (01, 02, etc.)
- Zones that have been bypassed will be unprotected.

INITIATING EMERGENCY ALARMS: Press [*] + [#] (at the same time)
- Press key pair at same time to activate keypad panic alarm.

ADDING A TEMPORARY USER CODE: Press Master Security Code + CODE [8] + User #  [03, 04, etc.] + Temp. Code
DELETING A TEMPORARY USER CODE: Press Master Security Code + CODE [8] + User # to be deleted + [3] + 0
- Temporary code can be used to perform system commands until it has been deleted.
- NOTE: When adding temporary codes, you must start with User 03, the guest User.

ENTERING CHIME MODE: Security Code + CHIME [9]
EXITING CHIME MODE: Security Code + CHIME [9] (again)
- Opening or closing any protected window, door, etc. will produce a "beep" in chime mode.

ENTERING TEST MODE: Press Security Code + TEST [5]
EXITING TEST MODE: Press Security Code + OFF [1]
- External sounder will sound for 3 seconds. Opening or closing any doors or windows will cause 3 beeps.

Contact Redwood Security at (415) 388-5355 if you wish to change your MASTER CODE

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