How to Use Your Alarm System
Keypad Usage & System Information

Redwood Security wants to ensure that all customers can use their systems with ease. ​If you have had any work done involving your home's phone lines since your alarm was installed, please call (415) 388-5355 to check that your system is successfully sending signals to our central monitoring station, thank you.

Testing your System:
It is very important for every RSS customer to test their system to ensure it is sending signals and working properly.

1. Close all protected windows and doors; “Disarmed, Ready to Arm” will show on the keypad.
2. Enter your 4 digit security code, then press “TEST” which is button #5.
3. The alarm will sound for 2 seconds. (If no sound, call for service)
4. Leave in test mode for 15 seconds while the system checks the standby battery and communication with the central station. You can open and close each protected opening and the control station will beep 3 times
5. Exit “Test” mode by entering your 4 digit security code, then press button #1 (“OFF”)
6. If the system detects a problem, the keypad will indicate the problem. Call for service. If at any time your system displays a message such as "Comm failure", "Low Batt", or "Check”, call for service as soon as possible.

If you would like help testing your fire system or other components of your system, or if your control station does not look similar to the picture above, please make an appointment with the service department at (415) 388-5355.

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Quick Reference Keypad Operating Guide

          Arm and disarm your security system by entering your 4-digit Master Security Code then a function. If a perimeter device or zone is tripped while armed, an alarm response will be triggered. When you leave or return through a predetermined Entry/Exit door, the system has a programmed delay period (usually between 30-45 seconds) that allows you to disarm your system before it dispatches an alarm signal.
          If your alarm system is tripped, enter your Security Code + 1 (OFF), which will silence the siren, then enter your Security Code + 1 (OFF) once again to reset your alarm system. Call Redwood Security if you would like to change your Master Code, or have had recent phone line work done.
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OFF | Disarm System: Turns off the system when activated, silences alarms, and clears alarm tripped states.

• Security Code + 1 (OFF)

AWAY | Protect Interior & Perimeter with Delay: Arms the full system for use when leaving the site, with an entry/exit delay.

• Security Code + 2 (AWAY)

STAY | Protect Only Perimeter with Delay: Arm system with entry/exit delay, but excluding motion detectors to walk freely inside the building.

• Security Code + 3 (STAY)

BYPASS | Exclude a zone before arming: If you would like to arm your system with everything except a specific zone active, bypass the zone.

• Security Code + 6 (BYPASS) + Zone Number (01, 02, etc.)

MAX | Protect Interior & Perimeter without Delay: Arms full system instantly, without entry delay. Uncommon, and must be disarmed remotely.

• Security Code + 4 (MAX)

INSTANT | Protect Only Perimeter without Delay: Arm system without entry delay, but excluding motion detectors.

• Security Code + 7 (INSTANT)

TEST | Enter Test Mode to test devices without sending alarm signals: External sounder will sound for 3 seconds. Opening or closing zones will cause 3 beeps. Exit test mode by entering your Code + 1 (OFF).

• Security Code + 5 (TEST)

CODE | Add or Delete Additional Temporary User Codes: Temporary codes can be used to perform system commands until they have been deleted. When adding temporary codes, you must start with User 03, the guest User, then continue with User 04, 05, and so on.

• To Add: Security Code + 8 (CODE) + User Number (starting with 03, then 04, etc.) + Temp. 4-digit code
• To Delete: Security Code + 8 (CODE) + User Number (03, 04, etc.) + # (Pound key) + 0

CHIME | Turn Chime Sound On or Off: Toggle the sounding of a chime every time a door/window is opened.

• Security Code + 9 (CHIME)

Instant Emergency Alarm: Hold both keys at the same time to instantly trigger.

• * + # (Star key + Pound key)

Display Open Zones: System must be disarmed to view open zones.

• * (Star key)

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Portable Panic Button Battery Replacement:
If you haven’t replaced the battery in your portable panic button(s) within recent memory, it is time to replace and test your panic button. First, you will need one battery per panic button. Locate your portable panic button(s) and with your account number in hand (from your alarm invoice), use a dime to open the battery compartment. Call the service department between 9am-4pm on a weekday at (415) 388-5355 who will walk you through the process and help you test the button. Take care when handling the panic button.  A panic signal will result in the police being sent.